Effective Date: 01st of July 2024
Introduction
Thank you for shopping at The MotoZA Passion Outlet. We aim to provide high-quality Liqui Moly Products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
Eligibility for Returns
- Timeframe: You have 30 calendar days to return an item from the date you received it.
- Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
- Proof of Purchase: You need to provide the receipt or proof of purchase.
Non-Returnable Items
- Custom Orders: Items that have been customized.
- Opened Products: Items that have been opened, used, or altered.
- Health and Safety: Products that cannot be returned for health and safety reasons once opened (e.g., certain cleaning supplies).
How to Initiate a Return
- Contact Us: To initiate a return, please contact our customer support team at [email protected] with your order number and the reason for your return.
- Return Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
- Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds
Process
- Inspection: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
- Approval: If your return is approved, we will initiate a refund to your original method of payment.
Timeframes
- Processing Time: Refunds will be processed within 7-10 business days from the date we receive your returned item.
- Bank Processing Time: The time it takes for the refund to appear in your account may vary depending on your bank or card issuer.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please contact us at [email protected].
Fees and Costs
- Restocking Fee: A restocking fee of 10% may apply to non-defective items that are returned.
- Return Shipping Costs: You are responsible for paying for your own shipping costs for returning your item.
Specific Product Requirements
- Lubricants and Oils: Must be unopened and in their original packaging.
- Additives: Must be unopened and in their original packaging.
- Service Products: Must be unopened and in their original packaging.
Contact Information
If you have any questions about our Refunds and Returns Policy, please contact us:
The MotoZA Passion Outlet
Unit 164 Vredekloof Square,
Welgelee Street,
Brackenfell, Western Cape, 7560
Email: [email protected]
By shopping at The MotoZA Passion Outlet, you agree to the terms of this Refunds and Returns Policy. If you do not agree with the terms of this policy, please do not use our Site.